Frequently Asked Questions

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  • Terminal Bersepadu Gombak (TBG) is a major integrated bus terminal located in Gombak, Selangor. It serves as a key transport hub for buses traveling to and from Peninsular Malaysia, Singapore and Hatyai offering intercity, interstate, and local transportation services.

  • By Car::
    TBG is easily accessible by car via major highways such as MRR2, Karak Expressway, DUKE Expressway, AKLEH & KLORR. It is well-connected to the rest of Kuala Lumpur and surrounding areas.
    By Public Transport::
    The terminal is connected to the Gombak LRT Station (Kelana Jaya Line), making it easy for commuters to transfer from the LRT to the bus terminal.
    By Taxi/Grab::
    Taxis and ride-hailing services like Grab are widely available to take you directly to the terminal.

  • TBG offers services to various destinations within Peninsular Malaysia, particularly to the Northern, Southern, and East Coast states.

  • Online Booking::
    Tickets can be purchased via TBG website.
    At the Terminal::
    There are ticket counters within the terminal where you can purchase tickets in person for immediate travel or future trips.

  • The terminal offers various amenities for the convenience of travellers, including::

    Ticket Counters::
    For purchasing tickets to different destinations.
    Waiting Areas::
    Comfortable waiting areas for passengers.
    Shops and Food Outlets::
    A variety of food and beverage options available, including convenience stores and eateries.
    Restrooms::
    Clean and well-maintained restrooms for travellers.
    ATM Machines::
    For cash withdrawals.
    Taxi Stand & Grab Pick-Up Points::
    For easy access to ride-hailing services.

  • The terminal operates 24 hours a day and the mall open from 10am to 10pm, but individual bus services may have different schedules depending on the operator. It's recommended to check the specific schedule for your bus provider before your trip.

  • Yes, there are parking facilities available at the terminal, including both short-term and long-term parking. The parking lot is typically secured, with reasonable rates for hourly or daily parking.

  • There is Napzone available at the terminal for your convenience where hourly charges applied. There are several hotels and accommodations around the Gombak area, including budget hotels and more upscale options. You can book hotels via popular platforms like Booking.com, Agoda, or Airbnb.

  • Yes, TBG is safe. The terminal is well-lit and monitored with 24-hour security personnel to ensure the safety of passengers. However, as with any public space, it’s recommended to stay vigilant and keep an eye on your belongings.

  • Pets are not allowed within terminal and on buses. For large items, such as bicycles or oversized luggage, passengers may need to check with the bus operator for any specific policies or additional charges.

  • If you miss your bus, you should approach the ticket counter or bus operator immediately. In most cases, you can rebook another ticket or reschedule for the next available service, though this may be subject to availability and additional charges.

  • Yes, free Wi-Fi is provided within the terminal.

  • Yes, TBG is designed to be accessible for individuals with disabilities. It offers ramps, elevators, wheelchairs, and other facilities to assist disabled passengers.

  • The bus schedules and departure gates are displayed on monitors inside the terminal. Additionally, the staff at the ticket counters can assist with gate numbers and times.

  • If you lose an item at the terminal, immediately report it to the terminal's customer service desk. You may also want to contact the bus operator if you suspect you left the item on the bus.